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(applies to website orders only).
Please ensure all details shown on the Order and corresponding invoice are correct, including the delivery address if different to the billing address. Any delivery to incorrect addresses may result in additional delivery charges. The cost of the delivery will be as set out in the Order.
A delivery date will be confirmed with you on your Order confirmation email. If you have requested a specific date, we will always try to accommodate this but please bear in mind there is a minimum three working day lead time on all deliveries regardless of size or location. In the event that a delivery needs to be delayed by the client, please provide at least five working days otherwise a failed delivery charge may be incurred.
Our deliveries are primarily undertaken by a third-party distribution provider. They collect the Order and deliver it to the delivery address stated on the Order, on the specified date. We require a contact telephone number for the contact at the delivery address when placing your Order in case the delivery driver encounters any difficulties finding the address.
When your Order is delivered please take the time to check over all items by removing the outer packaging or by opening the delivery box by lifting the lid off followed by the sides and finally the rest of the packaging. Most of our distribution providers will remove packaging for you if you wish. Any signs of damage during transport should be reported immediately to us. Our distribution providers will typically record the delivery by taking images for our records.
The Company is not responsible for delays outside of the Company’s control. If the delivery of the Goods is delayed by any event outside of the Company’s control, then the Company will contact you as soon as possible to let you know and will take all necessary steps to minimise the impact of any such delay. The Company will not be liable for any delay in the delivery of the Goods that is caused by your failure to provide the Company with inadequate delivery instructions or any other instructions that are relevant to the supply and successful delivery of the Goods.
You shall accept or take delivery of the Goods at the delivery location on the agreed date. You shall pay the Company’s additional costs caused by your failure to provide the Company with inadequate or inaccurate delivery instructions or from a failure to accept or take delivery of the Goods in accordance with these Terms and Conditions.
In the event you need to delay delivery of the Goods, the Company can store the Goods in temperature-controlled, secure storage facilities and provide insurance. The Company will provide storage free of charge for 10 working days from the original delivery date, after which the Company will require storage fees of £50 + VAT per week for Goods such as a dining table or set of chairs. For larger Orders, the Company reserves the right to charge storage fees up to £200 + VAT per week.
Any Goods which are made to order are deemed to be bespoke and are strictly non-refundable except where a defect, damage or material difference to the Order is incurred. Where the Customer notifies the Company of any defect, damage or material difference in specification, the Customer shall afford the Company the opportunity to inspect the Goods and to replace at the Company’s cost damaged, defective or non-compliant Goods, or to refund to the Customer the price of the damaged, defective or non-compliant Goods (or a proportionate part thereof).
Where the Customer wishes to return the defective, damaged or materially different Goods to the Company, the Company shall accept the return of the goods subject to the following:
In the case of returns due to defect or damage, these should be signed on the delivery sheet and informed within 24 hours with photographic evidence provided. If these conditions are not met, the Company reserves the right to refuse the return of the defective/damaged Goods.
All delivery charges are non-refundable. Collection costs, refund transaction costs, and any other costs incurred by the Company will be deducted from the total refund.
The Goods must be returned in their entirety by the Customer to the Company in the same packaging (or similar appropriate packaging) and condition that they were received by the Customer. Please note we recommend all Customers retain the packaging at the point of delivery if there are signs of damage or defect upon inspection.
Refunds will be made within 10 working days of receiving the returned Goods.